Answers to some of our most asked questions
Can't find what you want to know call us on 01772 702855 and we can have a chat.
Ordering a sofa from James and Rose is a little different. We aren't like all the other high street retailers and every piece we make is unique. No sales people or anyone in the middle, your are ordering directly from the workshop and the people making your sofa.
Below you will find the answers to some of our most asked questions - but if you can't find the answer your looking for call us on 01772 702 855 and we'll happily help you out. When you call you won't speak to a customer service department you'll speak directly to the folks who make your furniture.
Q: What exactly can you make?
A: All the designs you see on of our website can be made to pretty much any dimension and in any suitable covering. A lot of our models can also be made as a corner sofa or sofa bed. All of our ranges can be tailored to you as an individual, and because our furniture is all made one-of-a-kind, rather than mass produced on a production line, can be adapted to your every need and want.
To begin the design process or place your order, call 01772 702855 or you can find a guide HERE. Using our many years of expertise, we will help you create your unique sofa.
Q: What materials do you use?
A: At James and Rose our furniture is made to last, using only the highest quality materials available to give the finest level of style and comfort. To learn more about what goes into our sofas click here.
All of our frames are made from 100% Beech wood, the seats and backs are fully sprung and then layers of wadding and high resilience foam are applied to give maximum comfort.
Then your choice of one of our many full grain leathers or high quality upholstery fabrics are expertly fitted using the best techniques and years of providing quality craftsmanship.
And of course, all the materials comply to current British regulations with regard to health and safety, and fire safety standards.
Q: How long does the process take, and how do I pay?
A: The usual lead time from confirmation of an order is around 8 weeks. Should you require a more urgent delivery for any reason, please do ask, as we can often accommodate a quicker lead time to meet your requirements.
As far as payment goes we accept wide range of payment options to suit your needs. A deposit of 1/3 is paid up front, and then the remaining balance upon delivery. We accept Cash, Credit Cards, Cheques, PayPal and bank transfers. Other arrangements can be made if you require, please contact us to discuss your needs.
The needs of our customers are of the upmost importance to us at James and Rose. A quick read through our ‘reviews’ is evidence that not only our furniture is of the highest standard, but we provide a service to match every step of the way. At James and Rose will always give you an accurate and honest delivery date that we WILL uphold!
Q: How do you deliver, what’s the cost?
A: The majority of our mainland UK deliveries are FREE, and carried out by our own drivers. We send two men to each delivery, who will be happily set up your furniture and make sure everything is okay. The will also take away any an all packaging. Learn more about our deliveries here.
Q: How do I choose my fabric or leather?
A: We have literally hundreds of fabrics and leathers to choose from. We have supply deals in place with most of the countries top fabric houses.
To choose a fabric or leather all you need to do is get in touch. Using our Fabric and Leathers page, you can let us know exactly what fabric you would like, and we can get FREE samples out to you in the post which you can view in your home.
Once you’ve chosen your fabric or leather, get in touch and we can advise you on how we would proceed.
Q: Where can I see, sit on, your sofas?
A: James and Rose are a small workshop. We don’t have any big showrooms or shop fronts. Having said that our door is always open to any customers.
We are quite happy for any of our potential customers to come and see our workshop and operation.
We have a professional workshop and showroom, in which customers can view many of the current pieces being made. We can show you every stage of the process and let you view all the finest quality materials that we use.
This also gives you, the customer, the chance to ask any questions or concerns you may have about the process, and further discuss and refine your design ideas.
Our workshop is located within very easy access to the M6 motorway and we have had many potential clients like yourself visit us. People have visited from all over the country
and by just seeing the quality in our build process and furniture have gone on to become happy with there own James and Rose bespoke sofa.
For details and directions, please see our visit us page.
Q: Is your furniture expensive?
A: James and Rose make handmade bespoke upholstery to the highest of standards. So you may well think it would be very expensive?
But… we supply our customers direct from our workshop, therefore we have no salesmen to pay a commission and no expensive high street stores to fund. So we believe a like-for-like purchase on the high street, if you could find furniture of this choice and quality, would be at least double the cost. And you would not have the advantage of talking direct to the people making your furniture and, little or no control or involvement in the process.
Although our individual prices are on the website, we do provide discounts on multiple orders so please contact us today on 01772 702855, and you may be surprised how little a quality handmade sofa from James and Rose could cost.
Q: What if I am unhappy with my sofa?
A: In the unlikely event that you should be anything but 100% happy with your James and Rose furniture upon delivery, we will refund you your deposit and take the furniture away.