We really do look after all our customers past and present, and we offer a 'Happiness Guarantee' on everything we sell.
If you are a customer at James and Rose your a customer for life. As a family run business our reputation and how we treat our customers is paramount.
Because of this we go above and beyond and offer a LIFETIME construction guarantee on everything we sell.
We also offer a Happiness Guarantee on the pieces we sell - so if your sofa isn't right we'll do everything we can to help you out.
Should you ever have any problem at all with your piece or need a little help after an accident give us a call and we will always do everything we can to help you out.
Lifetime Construction Guarantee
We offer a Lifetime Construction Guarantee on all our sofas, but what does this mean?
In the unlikely event you have a problem with the frame and springs of your James and Rose sofa, be that in 10 or 20 years down the line, we would still have you covered.
So that covers the frame of the sofa and the springs, and if anything, ever goes wrong we will gladly repair it for you, no problem.
What about the fabric or leather, the stitching, buttons, cushions etc?
Fabric and Leather
The fabric or leather on your sofa may show signs of age or need to be replaced at some point. Just like your favourite pair of jeans, its lifetime will very much depend on how it is used and cared for.
Some materials are more durable than others, but using our years of experience when you come to place an order we will advise you on what is most suitable for your needs.
So if you need something child or pet friendly, or something with good light fastness, using all out knowledge of the upholstery industry, we can advise you on your choices.
If you did choose to have your sofa reupholstered we will happily take care of this for you, at a discounted rate as a returning customer.
Buttons, Stitching and Cushions
Whilst highly unlikely should have a problem with any of these things we would be glad to rectify it for you.
Should you have an issue anytime in the first 5 years of purchase, let us know, and we will come out and fix them for you completely free of charge.
Should you have an issue after 5 years, we will still happily carry out any repair at cost.
James and Rose is a family company, and we treat all our customers as such. We will always do everything we can to resolve any issue with your James and Rose sofa, just get in touch.
Be Happy - Our Promise to our Customers
Ordering online can be a daunting task, especially when it comes to something as big as a sofa, but don’t worry we’ve got you covered.
If you were to order from ourselves, we do offer a ‘Happiness Guarantee’.
Our delivery drivers will arrive, set the sofa up in your house, let you have a sit, a feel, a touch and we are so sure of the quality of our sofas, if you ordered, we delivered and you weren’t 100% happy we would do everything we can to resolve the issue and if it was a problem we couldn’t resolve, we would refund your deposit and take the sofa away.
This is a guarantee we offer to all of our customers, but thankfully we’ve never had a disappointed customer yet.